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Team Inc (NYSE:TISI)Q4 2018 Earnings Conference CallMarch 13, 2019, 10:00 a.m. ET
Contents: Prepared Remarks Questions and Answers Call Participants Prepared Remarks:
Operator
Good day, ladies and gentlemen, and welcome to the Q4 2018 Team, Inc. Earnings Conference Call. At this time, all participants are in a listen-only mode. Later, we will conduct a question-and-answer session, and instructions for how to participate will follow at that time. (Operator Instructions) As a reminder, this conference call is being recorded.
I would now like to introduce your host for today's conference, Mr. Don Bleasdell, Vice President of Finance. Sir, you may begin.
Don Bleasdell -- Vice President, Finance
Thank you, Jimmy, and welcome everyone to Team's fourth quarter fiscal year 2018 conference call.
With me on today's call are Amerino Gatti, the Company's Chief Executive Officer, and our new Chief Financial Officer, Susan Ball. This call is also being webcast and can be accessed through the audio link under the Investor Relations section of our website at teaminc.com.
Information recorded on this call speaks only as of today, March the 13th, 2019. Therefore, please be advised that any time-sensitive information may no longer be accurate as of the date of any replay or transcript. There will be a replay of today's call, and it will be available via webcast by going to the Company's website, teaminc.com. In addition, a telephonic replay will be available until March the 20th. The information on how to access these replay features was provided in yesterday's earnings release.
Before we continue, I'd like to remind you that this call contains forward-looking statements made pursuant to the safe harbor provisions of the Private Securities and Litigation Reform Act of 1995, including statements of expectations, future events or future financial performance. Forward-looking statements involve inherent risks and uncertainties, and we caution investors that a number of factors could cause actual results to differ materially from those contained in any forward-looking statements.
These factors and other risks and uncertainties are described in detail on the Company's Annual Report on Form 10-K, and in the Company's other documents and reports filed or furnished with the Securities and Exchange Commission. The company assumes no obligation to publicly update or revise any forward-looking statements except as maybe required by law.
Amerino will begin by providing an update on our business. Susan will then detail our results. And before we take your questions, Amerino will highlight our OneTEAM progress and market outlook.
Now, I'd like to turn the call over to Amerino. Amerino?
Amerino Gatti -- Chief Executive Officer & Director
Thank you, Don, and good morning, everyone. We appreciate you joining us today. Before I begin, I would like to formally introduce our new Executive Vice President and Chief Financial Officer, Susan Ball. He joined us in December. Prior to joining Team, Susan served more than 12 years at CVR Energy in various roles of increasing responsibility, including Chief Financial Officer and Treasurer. She brings more than 30 years of experience in finance and accounting, and in just a short time has become a valuable addition to our leadership team.
I will now start with our consolidated results. Consolidated revenues for the fourth quarter were $310 million compared to $316 million in the prior year quarter, which was down primarily due to lower activity in our Mechanical Services segment, and was partially offset by higher activity levels in the Quest Integrity and Inspection and Heat Treating segments. As mentioned during the previous call, year-over-year revenue growth was challenged due to non-recurring surge activity from Hurricane Harvey in Q4 '17, coupled with higher refinery utilization rates in Q4 '18.
Fourth quarter gross margin improved 180 basis points over the same period last year. The improvement was a result of the continued strength of our Quest Integrity segment and realized benefits from our ongoing cost reduction pillars of the OneTEAM program. Fourth quarter adjusted EBITDA of $24.5 million increased 5%, from $23.4 million in the same period last year on lower revenues.
We are pleased with the progress we made in 2018. We delivered on each of our key performance objectives, to improve safety, grow EBITDA, and increase free cash flow generation. Some of these full year highlights as compared to 2017 include, revenues of $1.25 billion, an increase of 4%; adjusted EBITDA increased by 37%; free cash flow increased by $65 million; CapEx spend reduced by 26%; and finally, our bank leverage ratio improved to 2.6 times at the end of 2018 compared to 3.5 times at the end of 2017.
Full year 2018 revenue improvements were led by our two inspection and assessment segments. Inspection and Heat Treating and Quest Integrity, which were up 5% and 19% respectively. Mechanical Services revenue was relatively flat when compared to the prior year. Taking into account the impact of shutting down under-performing districts, Mechanical Services revenue was up 1%.
Full year adjusted EBITDA improved 37% to $72 million, up from $53 million a year ago. All three segments delivered higher revenues and improved adjusted EBITDA for the full year with Quest Integrity leading the way. Team remains focused on capital discipline and cash flow management.
We delivered strong cash flow in Q4 2018, with a record quarterly free cash flow of $29 million, representing a year-over-year improvement of $43 million. For the full year of 2018, we generated $15 million of free cash flow, which is a $65 million improvement over the prior year. We are extremely pleased that we exceeded our previously disclosed target of generating positive free cash flow for the year. In the fourth quarter, we paid down an additional $26 million of debt. We remain committed to paying down debt with available free cash flow.
Now, I will review our full year performance by segment. The Inspection and Heat Treating segment delivered full year 2018 revenues of $617 million, a 5% increase over $588 million in 2017. Full year adjusted EBITDA was $60 million, or 12% higher than the $54 million in 2017. This segment has now delivered four consecutive quarters of year-over-year revenue growth.
The Mechanical Services segment delivered full year 2018 revenues of $532 million, slightly higher than the $530 million in 2017. Full year 2018 adjusted EBITDA was $47 million, an increase of 5% when compared to $45 million in 2017. This segment experienced maintenance delays and project deferrals due to higher refinery utilization rates that persisted from the third quarter.
U.S. refinery operators are running facilities at higher than historical utilization rates, and deferring certain projects to actively manage the opportunity costs associated with bringing assets offline. The average U.S. refinery utilization for Q4 of '18 was 93% compared to less than 90% for the previous 10-year average. Higher utilization rates and deferred maintenance lead to incremental asset wear and tear, which will ultimately drive demand for our business.
For the second year in a row, the Quest Integrity segment achieved record revenues. 2018 revenues were $97 million, a 19% increase when compared to $82 million last year. Adjusted EBITDA in 2018 was $25 million or 45% higher than the $17 million in 2017. Quest Integrity continues -- from additional offshore pipeline inspection work and growing demand for the performance assurance enabled by our proprietary tools and advanced engineering services.
I will now provide highlights on our safety performance. We are committed to achieving best-in-class safety performance. Through focused district safety audits and the deployment of our fleet monitoring systems, we decreased our recordable injuries by 21% and our TRIR by 18% when compared to the previous year.
Also, I would like to recognize our Central Division for achieving nine years without a recordable incident working over 1.8 million man-hours with a key client in Wood River, Illinois. Delivering top quartile safety and quality performance begins with investing in our industry-leading recruiting and training programs. We offer structured career development and premise programs through our world-class training facilities in Texas and the United Kingdom.
Our technical school in Texas is state accredited, offering technician and client-based training and industry learning. In 2018, through instructor-led sessions, we trained more than 2,400 employees in various programs, representing 25% of our technician workforce. The investments in safety, quality, and training, differentiate us, particularly in light of tightening labor market, pricing pressures, and recruiting challenges.
Moving on to technology. Team Digital is our proprietary platform that maximizes quality and efficiency through digitally enabled workflows. In Q4 2018, we successfully executed non-destructive inspection related projects with four clients at four new facilities and supported nine simultaneous projects. In 2018, Team Digital related revenues increased 400% from the prior year.
The digital landscape within our end markets remains dynamic. We are receiving positive customer recognition for the proven functionality and domain and technical driven applications of our platform.
I will now turn it over to Susan for a more detailed financial review, and then I will share more about our OneTEAM progress and outlook. Susan?
Susan M. Ball -- Executive Vice President & Chief Financial Officer
Thank you, Amerino, and good morning, everyone. As I walk through the results, I will focus on my discussions on gross margin, adjusted EBITDA, SG&A, and cash flow. Most of my comparisons will be sequential Q4 2018, as compared to Q3 2018.
Consolidated gross margin percentage in the current quarter increased by 350 basis points to 27.6% from 24.1% in Q3 2018. Consolidated gross margin increased by $15 million sequentially in Q4 2018, due primarily to the top line increase partially offset with headwinds around increased labor, materials and logistics. The incremental gross margin impact in Q4 2018 of 75% to 80% on the sequential $19 million revenue increase equates to an approximate $14 million to $16 million gross margin increase in Q4 2018, as compared to Q3 2018. Our revenue pillar under OneTEAM has begun to provide positive leverage which Amerino will discuss later.
Inspection and Heat Treating segment gross margin increased by 9%, on a 2% sequential revenue increase. Mechanical Services segment gross margin increased by 36%, on a 10% sequential revenue increase driven by demand in remedial on-stream and call-out work. Quest Integrity segment gross margin increased by 19%, on a 17% sequential revenue increase. As Amerino noted, the Quest Integrity segment delivered back-to-back record revenue years.
Consolidated adjusted EBITDA of $24.5 million in the fourth quarter increased by 540 basis points to 7.9% from 2.5% in Q3 2018, the highest fourth quarter adjusted EBITDA percentage since 2015. All three segments recorded positive sequential adjusted EBITDA growth over the third quarter of 2018.
The Inspection and Heat Treating segment Q4 2018 adjusted EBITDA percentage increased to 10.4% from 9.5% in Q3 2018 delivering $2 million or 11% sequential increase. The Mechanical Services segment Q4 2018 adjusted EBITDA percentage increased to 10.9% from 0.2% in Q3 2018 driven by top line and gross margin improvements.
Building on another record revenue year, Quest Integrity segment delivered record full year adjusted EBITDA of $25 million with Q4 2018 adjusted EBITDA of $9.7 million or 34% of revenues.
Total SG&A for the fourth quarter 2018 was $90.1 million compared to Q3 2018 of $87.8 million. There were a number of items not indicative of our core operating activities that impacted SG&A in the fourth quarter 2018, which approximated $10 million. These impacts included professional fees and related charges primarily associated with the OneTEAM initiative and other legal fees and associated costs. We also had asset write-off of $1.4 million related to dispositions of under performing districts during the quarter.
Q3 2018 impacts not indicative of our core activities approximated $6.4 million, resulting in a net SG&A sequential reduction of approximately $1 million from Q3 2018 to Q4 2018.
Full year 2018 SG&A was $361 million as compared to $348 million in 2017. 2018 SG&A was unfavorably impacted on a full year basis by an increase of bad debt expense of approximately $4.6 million, increased depreciation and amortization from the Furmanite amortization acceleration of $12 million and increased incentive compensation and non-cash stock compensation expense of $10 million as compared to full year 2017 SG&A.
Full year 2018, included cost of approximately $27 million as compared to $30 million for full year 2017, for those items not indicative of our core operating activities. As a result, year-over-year SG&A reduced by approximately $11 million, driven by the OneTEAM cost reduction pillars and our continued focus on cost rationalization.
For the full year 2018, depreciation and amortization expense was $65 million, which included the $12 million we previously spoke to an incremental expense versus 2017, due to the acceleration of the Furmanite trade name amortization, which now is fully amortized.
Interest expense net for the quarter was $8 million, and includes $1.7 million related to non-cash amortization of debt issuance costs and debt discount on the convertible debt. Cash interest expense for the fourth quarter of 2018 was approximately $6.3 million. The full year 2018 effective income tax rate approximated 31%. For 2019, we would expect a normalized tax rate of approximately 28% to 30%. The Company has domestic federal tax net operating loss carry forwards of approximately $126 million, which are available to offset future taxable income.
Turning to the balance sheet, we ended the fourth quarter 2018 with approximately $18.3 million of cash and available borrowing capacity of approximately $66 million. Our liquidity position of $84 million was up $16 million from December 31, 2017. As Amerino mentioned, we improved our senior secured leverage ratio and operating cash flow as of December 31, 2018. The senior secured leverage ratio improved sequentially to 2.6 times adjusted EBITDA, down from 3.5 times at the end of 2017.
Q4 2018 operating cash flow of $37 million represents record high quarterly operating cash flow since prior to 2016. CapEx was $8 million in Q4 2018 and $27 million year-to-date, which represents a decrease of $10 million from $37 million in 2017. Including CapEx of $8 million and the funding of the OneTEAM program, Q4 2018 free cash flow was $29 million, which was used to repay $26 million of outstanding debt in the fourth quarter of 2018.
We generated full year free cash flow of $15 million exceeding our previous expectations to close out the year with positive cash flow. As evidenced by the cash generation in Q4 2018, we remain focused on capital discipline and cash flow management and are committed to paying down debt with any free cash flow generation.
That completes the financial review. I will now turn the call back over to Amerino.
Amerino Gatti -- Chief Executive Officer & Director
Thank you, Susan. Before we take your questions, I want to review the progress of our OneTEAM program and provide a market outlook.
One year ago, we rolled out the OneTEAM integration and transformation program. This program remains on track and provides us a foundation to drive sustainable, profitable growth and deliver both discrete specialized services and differentiated integrated solutions. As reported on the last call, we projected to achieve the higher end of the $8 million to $10 million of savings under the OneTEAM program in the second half of 2018.
I'm pleased to announce that we reached a total of $10.1 million of savings, including a $4.7 million contribution in the fourth quarter. We expect to ultimately deliver cost efficiencies of $35 million to $45 million annually from the two cost pillars of OneTEAM. While we have more work ahead of us to realize the full financial impact of our cost improvement pillars, these initiatives are approximately 80% to 90% complete.
We are now focused on the revenue enhancement pillar, which includes the following initiatives; contract management, improving gross margin and cross-selling. Our Commercial group has successfully completed several MSA contract negotiations with many of our large clients over the past few quarters and are actively engaged with others.
In addition, we are gaining traction with the implementation of our small client price book and released and enhanced mid-tier price book earlier in 2019. These initiatives are driving price discipline across our organization, and partially offsetting the continuing cost to serve headwinds we are experiencing.
Combined with operational improvements, these actions have delivered improved margins.
As evidenced by our Q4 '18 performance, we delivered expanded gross margin by an incremental 260 basis points on similar revenues as Q1 '18. We continue to execute on our cross-selling strategies to strengthen our integration capabilities across our client base. Our clients recognize the breadth and depth of our portfolio, enables them to consolidate services with better economics and quality.
For example, we recently completed a project for a key midstream Permian client to provide a fully integrated solution that started as a single line stop operation and expanded to two sites simultaneously including multiple disciplines within our MS and IHT segments and project management services.
Shifting to the market outlook. As we enter the first quarter, we see some demand fluctuation in our core end markets. Refineries, our largest served industry continues to experience higher than historical utilization rates, with the four-week average exceeding 95% in January. Inclement weather is also playing a role in this fluctuation, including the delay of certain projects, as temperatures plummeted well below normal levels, particularly in Canada and the Northern U.S.
Finally, earlier in the quarter, the government shutdown caused several weeks of project delays. However, we anticipate these projects will ramp up quickly as they start to come back online and recover throughout the first half of 2019. We expect our Mechanical Services segment to be back-end loaded in the second half of 2019. This is an opposite trend when compared to last year.
The current above normal refinery utilization rates increased demand for our on-stream, remedial, and emergency call-out operations. However, other MS service and product lines, which are more dependent on maintenance projects become impacted. We remain encouraged by the macroeconomic factors driving our end markets and expect these favorable market conditions, coupled with deferred maintenance projects will lead to higher spending as the year progresses.
For the company as a whole, on a full-year perspective, some projects are shifting to the right, but still within the year. Notwithstanding these current demand fluctuations, we are maintaining our projections of a 4% to 5% end market growth in 2019. We anticipate 2019 to deliver increased revenues, expanded gross margin, and higher levels of free cash flow compared to 2018. We remain on track to deliver our 2020 goals.
In closing, I would like to thank all of our employees for their dedication to our company. Together with their hard work and commitment to change, we have made significant progress and are optimistic on what the future holds for Team.
At this point, we'll be happy to take your questions.
Questions and Answers:
Operator
Thank you. (Operator Instructions) Our first question comes from Tahira Afzal with KeyBanc. Your line is now open.
Tahira Afzal -- KeyBanc Capital Markets -- Analyst
Thank you, and congrats to the Team. Amerino, great job done this quarter.
Amerino Gatti -- Chief Executive Officer & Director
Thank you, Tahira.
Tahira Afzal -- KeyBanc Capital Markets -- Analyst
I guess first question, Amerino, as we look to build out our 2019 numbers, you're still in transition. So any help on how we should think about the trajectory of maybe your EBITDA margins, as it build toward your 2020 outlook?
Amerino Gatti -- Chief Executive Officer & Director
Sure. Thank you. So first of all, as I stated in the prepared remarks, we do see a back end loading primarily for our project maintenance based service and product lines in Mechanical Services. So I think when we look at H1 to H2, that's probably the biggest swing factor. We're seeing H1 turnaround season to be a lot similar to H2 of '18, and we're seeing the H2 turnaround season to be a lot more similar to H1 of '18 for the reasons of Mechanical that I just discussed.
Quest Integrity is -- continues on a good trajectory, and we expect that they're going to continue to grow throughout the year expanding to new markets like offshore, international and other integrated offerings, which they laid a good foundation for in 2018. And we expect about a 200 basis point improvement year-over-year on adjusted EBITDA percentage with the top line growth that I mentioned earlier in the range of 4% to 5% is what we see the market doing.
Now, I will state that we are becoming a lot more disciplined on top line growth, with our pricing, working closely with our customers to make sure we improve gross margin, which is one of our top priorities going into '19.
Tahira Afzal -- KeyBanc Capital Markets -- Analyst
Got it. Okay. Very helpful, Amerino. And do you know with your free cash flow now becoming much more consistent which is great to see, and given your guidance on improving free cash flow, when will you guys be at a point where you can go and renegotiate some of that expensive debt?
Amerino Gatti -- Chief Executive Officer & Director
So, I'm going to let Susan give you an update on that. Obviously, we were very pleased with our H2 progress on free cash flow. The Team as a whole did well, and we expect that our free cash flow will at least double from the $15 million that we achieved in 2018 going into 2019. But you know, I guess, keep in mind that as we know the cyclicality of the business could impact that quarter-to-quarter, but those are the full year type of improvements we're planning and projecting on free cash flow.
And I'll let Susan give a brief update on the capital restructuring point.
Susan M. Ball -- Executive Vice President & Chief Financial Officer
Yes. Hi, Tahira. Yes, as Amerino mentioned we were very pleased with the second half and fourth quarter results specifically with the free cash flow generation. And as you know, we do look to utilize free cash flow to pay down our debt. We are currently evaluating options or alternatives for looking at more cost effective and flexible debt. So looking at the capital structure currently, I am looking at probably about three different options, and we would hope that by May we will probably come to some decisions around how we move forward, and definitely with Q2, we will provide that insight. But we do have good relationships and partnerships with several banks that we have been working with over the past six weeks to eight weeks.
Tahira Afzal -- KeyBanc Capital Markets -- Analyst
Very helpful, and welcome to the Team by the way Susan.
Susan M. Ball -- Executive Vice President & Chief Financial Officer
Thank you.
Operator
Thank you. Our next question comes from Craig Bibb with CJS Securities. Your line is now open.
Craig Bibb -- CJS Securities -- Analyst
Hi, guys, continue to progress. Could you talk about -- Quest obviously had a tremendous quarter, and it was on top of a tremendous quarter a year ago. The strength there is a function of what exactly -- I know that's been moving into some adjacent markets, but maybe some more detail?
Amerino Gatti -- Chief Executive Officer & Director
Sure. Good morning, Craig. So, first of all, Quest continues to have a strength in terms of not only expanding in existing markets, but growing as you stated in new markets. We've talked quite a bit the last three quarters in the offshore environment. Their -- both their tool configuration, the ruggedization of the tool, the ability for it to be bifunctional in a high risk environment under high pressure and high temperature is definitely leading the way there. They were are also getting traction in terms of refineries and especially international outside the domestic world, their integrated offering of smart clean which addressed one of the highest non-productive pieces of equipment in the refinery space, which is around heaters, both cleaning, as well as being able to provide the engineered solution and analytics is helping them significantly.
And, you know, I think the biggest thing though that I'm most impressed with is the fact that they've got the foundation to deliver the operation. But putting the tools and putting the operations aside, the technical team, the domain team, the ability for them to partner with customers from early on in a project all the way through is where I think their differentiation comes. I had the opportunity last week to be in a meeting where I saw that firsthand with a client partnership.
And our bottom line here is that I think we've got a lot of strong people in a lot of strong product lines. As we continue to fine-tune the organization, we're going to continue leveraging on our technical domain and digital platforms to expand the company. And I think that's really the benefit that the Quest brings beyond just their tools.
Craig Bibb -- CJS Securities -- Analyst
Okay. And then with Team Digital, you mentioned from a small base revenues up 400%. I guess, I kind of viewed that as more of a sticky -- an effort to increase your stickiness with clients more than revenue by itself. So, could you give us little more insight there like how big can Team Digital be overtime?
Amerino Gatti -- Chief Executive Officer & Director
Sure. So, I think you're exactly right. We break up our Team Digital into a couple of levels. There is what we call the digital technician, which allows us to help our technicians on more of the utilization, quality assurance, quality control side, so that we are increasing utilization and productivity -- actually utilization and we're seeing between 20% and 30% improvements there.
The stickiness with our customers comes in the form of increasing their productivity with less rework, opportunity to help manage, waiting on subcontractors for example, and delivering them standard, quality control and quality assurance that feeds their databases -- their asset integrity databases through a cloud system. So it's two parts. However, the objective we took for ourselves is, although there is the internal utilization, we want to have a key performance objective that allows us to measure how we quantify the commercial part of digital, which is -- increased 400%.
We do obviously expect to -- for that to continue to grow as a percentage of our total revenue. It does improve obviously our margins either through productivity or efficiency gains. But more importantly, the stickiness again just like Quest comes with the ability for us to sit with the customer, have better planning, have better quality assurance, and a lot less wasted non-productive and rework, and that's the model that we are following.
Craig Bibb -- CJS Securities -- Analyst
The revenue that's associated with that is sort of an upsell on services or --
Amerino Gatti -- Chief Executive Officer & Director
Yes. Yes, today, it is an upsell on services. And that commercial model will continue to evolve as the program becomes more mature, we'll have various levels of commercial offerings. But yes, it is an upsell.
Craig Bibb -- CJS Securities -- Analyst
Okay. And then last one, just we're getting a little closer to IMO 2020, is that an opportunity for you guys or any impact (inaudible)?
Amerino Gatti -- Chief Executive Officer & Director
So, Craig, we're not including any IMO specific 2020 increases in our budget today, and there's two reasons for that, mostly, I'm talking domestically right now. One reason is that a lot of the U.S. refineries, especially the later generation ones are already capable of handling the high sulfur input and dealing with that. And number two, we're seeing that if there is a project or capital, it's generally being lumped in with other projects and capital work.
So, it may expand the project length and a little bit of upside on revenue, but it's not to the point where we feel we've got to project that. If it does expand, it will be more of a tailwind but it's not built in necessarily to our 2020 budget, other than just through the normal project in turnaround activity.
Internationally, we're monitoring it closely to see how quickly the policies and regulations are implemented. So we're keeping our ear to the ground there, but you know that one I think we'll probably take a little bit more time in my opinion anyway to come to fruition, but I think it will give us some upside. I don't know if it will be '19 or 2020.
Craig Bibb -- CJS Securities -- Analyst
Okay. All right. Thanks a lot.
Amerino Gatti -- Chief Executive Officer & Director
Thank you, Craig.
Operator
Thank you. Our next question comes from Adam Thalhimer with Thompson Davis. Your line is now open.
Adam Thalhimer -- Thompson Davis & Co. -- Analyst
Hey. Good morning, guys.
Amerino Gatti -- Chief Executive Officer & Director
Good morning, Adam.
Susan M. Ball -- Executive Vice President & Chief Financial Officer
Hi, Adam.
Adam Thalhimer -- Thompson Davis & Co. -- Analyst
The margin improvement, you talked about the 200 basis points. I was curious, was that consolidated request?
Amerino Gatti -- Chief Executive Officer & Director
The improvement from Q1?
Adam Thalhimer -- Thompson Davis & Co. -- Analyst
Sorry, EBITDA margin improvement for the full year.
Amerino Gatti -- Chief Executive Officer & Director
I'm sorry. The total, the look forward. Okay. No, that's consolidated. So, as I stated, as well last quarter, we are projecting and forecasting right now at 200 basis point improvement on total company adjusted EBITDA, which obviously includes Quest as well. So, it's a combination of all three segments.
Adam Thalhimer -- Thompson Davis & Co. -- Analyst
Got it. Okay. And then do you see margins up in the first half of the year even though the revenue growth gets pushed to the back half?
Amerino Gatti -- Chief Executive Officer & Director
So in terms of margin for H1, we do see it similar to what we would have delivered in H2 of last year with the improvement of the OneTEAM cost savings, if you will taking traction for the full year, including the carryover. So it will replicate more of H2 of last year with the savings of OneTEAM built in.
Adam Thalhimer -- Thompson Davis & Co. -- Analyst
Okay. And then Amerino, where are we on the Mechanical segment? The branch consolidation and kind of getting that segment to look the way you want it to look, and where are we in that process?
Amerino Gatti -- Chief Executive Officer & Director
So, I would say, for Mechanical, specifically we're probably in the mid-50% range of getting it to look the way we want. I like -- I'll tell you what I like that we've done, we've got a lot better visibility on projects driven product lines versus call-out and emergency remedial product lines. So that visibility is helping us manage the business stronger.
We've shut down some under-performing businesses in the range of $5 million to $8 million, which as you -- as Susan stated, we took some asset writedowns there. We've got the Mechanical and Inspection and Heat Treating now being managed at a divisional level under one management organization.
And lastly, we're coming to the end or near the end of improving our manufacturing capabilities with higher-end equipment to bring down manufacturing costs. So I think we're probably 50% there, where I still see opportunities is the cross-selling and pull-through with Inspection, because we have a lot invested revenue and activity when it comes to Inspection.
So, I think, we're not yet clicking on all cylinders when it comes to that. And the other thing is, I think that our portfolio mix of Mechanical Services between nested or embedded call-out and projects is not yet as strong as inspection, and that's going to take a little bit of time, which is why we see a little bit more of cyclicality in Mechanical than IHT.
So that will take us a bit of time, but I would say, Adam, we're in that 50% range right now of getting it to where we want it to be, and you saw in H1 of last year, when it's clicking, it's accretive to our business. So it fits well. We just got to make sure commercially we're leveraging the rest of the business to pull through.
Adam Thalhimer -- Thompson Davis & Co. -- Analyst
Okay. Super helpful. Thanks, Amerino.
Amerino Gatti -- Chief Executive Officer & Director
Thank you.
Operator
Thank you. (Operator Instructions) Our next question comes from Martin Malloy with Johnson Rice. Your line is now open.
Martin Malloy -- Johnson Rice & Co. -- Analyst
Congratulations on the cash flow generation during the quarter.
Amerino Gatti -- Chief Executive Officer & Director
Thank you, Martin.
Martin Malloy -- Johnson Rice & Co. -- Analyst
First question was -- first question, I just want to query about the pricing, and how those conversations are going with clients given the labor environment, are we expecting that over the course of the year, we're going to start to see the impact of the new short-term contracts with the medium-sized clients and the MSAs with the larger clients impacting margins and the revenue side?
Amerino Gatti -- Chief Executive Officer & Director
Yes. So, Marty, I think the short answer to your question is yes. We've broken up our action plans into three buckets. The MSA contracts are taking some time and they are more terms and condition discussions versus rewriting the whole contract. And the reason for that is, we've got a very strong customer base. We're diversified, we have less than 5% of revenue that comes from any one customer.
So we are having the one-on-ones, and we're showing a lot of our training commitments, our cost base is going up. So those are more one-on-ones, and we've successfully closed a handful. And as I stated, we're still in negotiations with others.
When it comes to small and mid-tier, we are taking a bit more of a priceless model there, so introducing a price book and allowing our divisions and our districts to manage that more at the coalface by giving them gross margin ranges that they can play within to get more project discipline. So, doesn't mean that we walk away, but there's escalation methods if they want to raise an exception, et cetera. But it's just a lot more structured and we feel that's our most effective way when we break it up into those few buckets.
And to answer your question specifically, part of our margin improvement year-over-year will come from pricing, which is why we want to be disciplined on the revenue we take staying close to our customers when it comes to project planning. So we don't get dilutive type impacts. But yes, we expect the benefit on pricing to start to trickle in through the second half of the year.
Martin Malloy -- Johnson Rice & Co. -- Analyst
Okay. And then a question for you Susan. On the working capital, how should we look at that trending through the courses this year? Are there further opportunities to reduce the net working capital?
Susan M. Ball -- Executive Vice President & Chief Financial Officer
Yes. So you'll see and you did probably see in earnings tables that reduction of some current assets, but we are very focused on the accounts receivable collections, and I would say, that we would continue to see an improvement in our reduction where we bring that cash in. Additionally, we're focused on inventory, and so overall there was, I believe, around $30 million -- $20 million to $30 million reduction. And I would -- we are focused on continuing to reduce that by at least that much in 2019.
Martin Malloy -- Johnson Rice & Co. -- Analyst
Great. I'll get back in queue. Thank you.
Amerino Gatti -- Chief Executive Officer & Director
Thank you.
Operator
Thank you. And I am showing no further questions in queue at this time. I'd like to turn -- pardon me, we have a follow-up from Martin Malloy from Johnson Rice. Your line is open once again.
Martin Malloy -- Johnson Rice & Co. -- Analyst
Short queue.
Amerino Gatti -- Chief Executive Officer & Director
Yes. Welcome back.
Martin Malloy -- Johnson Rice & Co. -- Analyst
On the Quest segment in terms of new products and services that you're introducing there, could you may be talk a little bit about some of the new products and services you're working on that are introduced into the market?
Amerino Gatti -- Chief Executive Officer & Director
Sure. So, I think, the main thing we're doing is continuing to expand our investor line, both in terms of catalog and size, durability and functionality of that line to work at different pressures, allow it to have longer runs, based on life of the tool and the power sources. So that's a big part of the expansion, but more importantly, I think reaching smaller sizes allows us to play in some of these markets like offshore. And just so I'm clear, the In-line Inspection markets, the Quest is playing in especially when you get to some of the smaller sizes is generating or it's creating new market.
We weren't able to inspect those type of lines especially some of the offshore smaller diameter lines until we've partnered with one of our customers and clients to develop that technology. So that's kind of the tool piece. More importantly though the measurements of the tool is giving us higher resolution. So, generation one was about a 10x resolution improvement versus what the market had, and generation two and three will be more 100x resolution. So we're able to see wall thickness and different anomalies to different metallurgy including heavy wall pipe.
So, again, those are the things we're doing from a product development. So we do, we are investing in R&D in that front. The other big one is linking more of their products and services to an integrated offering, which is what I mentioned earlier, around things like heaters which is high non-productive time being able to go in and assess the damage, go in and clean the damage, and then be able from a time perspective continue inspection, so they're not causing additional damage, but also not adding downtime to their operation.
So that's more of the integrated solution piece. And then we're expanding our advanced engineering and lab support, to support overall, the higher-end services that we provide and products that we provide, and that's generally working Marty with the subject matter experts within our clients. So, our new model aligns very well with that, and I think that is how we build longer term partnerships, and we're part of the solution with our customer.
Martin Malloy -- Johnson Rice & Co. -- Analyst
And is there any help you can give us in terms of thinking about the size of the addressable market with some of these advancements?
You know, I think the In-line Inspection market is fairly well documented for the general market, and that creates a bit of a foundation for this In-line Inspection market, which is around $1 billion. But we don't necessarily play in that part of it, which is why we still have the ability to grow offshore and some of these other places that are creating new market, and that hasn't been captured in more of the public data that you're seeing.
So, we are doing our own market assessments and projections. But what I'm most excited about is the fact that we're able to create that new market where there is less competition for our services and our engineering. So that kind of gives you a benchmark of what the public data is, but we really play in the top end of that market.
Okay. Thank you.
Amerino Gatti -- Chief Executive Officer & Director
Thank you.
Operator
Thank you. We have a follow-up question from Craig Bibb with CJS Securities. Your line is now open.
Craig Bibb -- CJS Securities -- Analyst
Hi. I guess two follow-ups. One, when you guys -- your presentations, you always show power as being a very large market, we have a pretty small piece of, I know, you're planning to grow and power, is there 2019-2020 where do we stand with that?
Amerino Gatti -- Chief Executive Officer & Director
So I think there is a few markets wide power and pipeline, Craig, where we've got playbooks that we're creating now to expand further into those markets. I think it's going to depend a little bit on the pricing levels as well as the labor pool. So I think as a percentage, I don't think it's going to swing double in one or two years, but we want to put the foundation in place to better diversify our portfolio, maintaining our strength in refining, capturing petrochemical through the capital projects and then expanding into some of the less cyclical business like power, building off what we have, aerospace building off we have, and pipeline right now is definitely one of the largest growing segments as a percentage or sectors.
So, those are things we're going to do. What I don't want to take away from those, the fact that we're still one year into our OneTEAM integration and transformation program. So that's what we're focused on first through most of 2020 while we laid the foundation out for better diversity going forward.
Craig Bibb -- CJS Securities -- Analyst
Okay. And then, I guess, it's always helpful, and maybe for ending restate your goals for 2020. I remember, we're looking at 200 basis points in the EBITDA margin this year, and of course, they go on.
Amerino Gatti -- Chief Executive Officer & Director
So we're -- we finished '18 right in the 5.7% to 5.8% range. We are projecting to add 200 basis points going into '19 through the gross margin, some growth in revenue and some of the costs that will carry forward. And then in 2020, we're maintaining our 10% to 12% adjusted EBITDA range. And again, as we continue the cost pillars and bring in the revenue pillar, that's the plan in place and that's what we're maintaining.
And probably a little bit to expand on the cash flow. The $15 million in '18 we do based on the working capital that Susan talked about earlier. We're going to push ourselves to get that closer to $30 million in '19, and then obviously continue improving that. That's a big focus for us in '19 and '20. So we're going to may be laser focused on free cash flow.
Craig Bibb -- CJS Securities -- Analyst
Great. All right. Thanks a lot.
Amerino Gatti -- Chief Executive Officer & Director
Thank you.
Operator
Thank you. And I'm showing no further questions in queue at this time. I'd like to turn the call back over to management for any closing remarks.
Amerino Gatti -- Chief Executive Officer & Director
Thank you. Once again, I would like to thank everyone for joining us on the call today, and your continued interest in Team. We do look forward to speaking with you again next quarter.
Operator
Ladies and gentlemen, thank you for your participation in today's conference. This does conclude your program, and you may all disconnect. Everyone have a great day.
Duration: 51 minutes
Call participants:
Don Bleasdell -- Vice President, Finance
Amerino Gatti -- Chief Executive Officer & Director
Susan M. Ball -- Executive Vice President & Chief Financial Officer
Tahira Afzal -- KeyBanc Capital Markets -- Analyst
Craig Bibb -- CJS Securities -- Analyst
Adam Thalhimer -- Thompson Davis & Co. -- Analyst
Martin Malloy -- Johnson Rice & Co. -- Analyst
More TISI analysis
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